RingCentral fax Issues

Troubleshooting issues with sending or receiving faxes

Check the status of your fax in the desktop and web app
You can check the status of a sent fax to confirm delivery and determine if a fax needs to be resent.
Click Fax in the navigation bar.
Next to the Search faxes field, click the dropdown arrow and select Failed.
Wait five minutes per page to determine if sending has failed. Graphics-heavy faxes can take five minutes or more per page to send.
If the recipient is unreachable, the fax is marked as sent until three automatic retry attempts are made. After the third attempt, it moves to the Failed list.

If you find the fax in the  
Failed 
list, check the following:
  • Confirm the recipient’s fax number or email address.
  • Check your fax number (if sending in the app) or email address (if using fax via email).
  • Confirm the fax size and that any attachments meet 
    RingCentral
     
    ’s requirements
  • Remove any special characters (for example &, $, #) from filenames.
  • Check your network and firewall settings
  • A fax may fail to send due to your company’s network or firewall settings. Troubleshooting steps differ depending on how your computer or network is set up. Contact your IT department to make sure your network and firewall settings comply with our Network Requirements.